Banking ![arrow]()
Physical Store ![arrow]()
Your physical card will be sent via ordinary mail. Delivery is expected to take 15 business days for Hong Kong, and 8–12 business days for Mainland China.
If the mailing address is incorrect, or you have not received the physical card, please check if you received any email from EleBank about the return letter.
Please log in to the EleBank mobile app to confirm that your correspondence address is correct, then contact our customer support. We will assist you.
Update your mailing address by below steps:
1. Log in to the EleBank Mobile App
2. Select “Card”
3. Select “Apply for Physical Card”
4. Select “Address”
5. Select the address information item you would like to update
EleBank Causeway Bay Physical Store
Address: Shop S & X, Hong Kong Mansion, 1A-1L Yee Wo Street, Causeway Bay (Exit E of Causeway Bay Station)
Opening hours: Monday to Sunday - 10am to 9pm (The Physical Store's opening hours may be adjusted on certain public holidays. Please refer to the Bank's announcements.)
