Banking ![arrow]()
Physical Store ![arrow]()
• Always install the EleBank App on your mobile device from trusted sources only, we recommend using the App Store for Apple devices, Google Play for Android™ devices, or our official website to ensure the app’s authenticity and security. Do not download applications from third-party websites, unofficial app stores, or suspicious QR codes.
• For iOS users, do not jailbreak your device or attempt any unauthorized modifications. For Android users, do not obtain root access or tamper with your device.
• Keep your device’s operating system (OS) and applications up to date to ensure you receive the latest security patches.
• Always use trusted Wi-Fi networks or mobile service providers, and avoid conducting online banking or transactions over public Wi-Fi.
• Disable wireless communication features (such as Bluetooth and NFC) when not in use.
• Install and regularly update anti-virus and anti-spyware software on your device, and review app permission settings periodically.
• Set your device to auto-lock after a short period of inactivity, and enable password lock, fingerprint authentication, or Face ID on iOS.
• Users should always log out after using the EleBank mobile banking app.
• Never record your passwords in plain text, or write them on devices used for e-banking services, or on items stored together with such devices.
• Avoid sharing your device with others and do not use other people's devices to log on to your private accounts.
• If you discover or suspect that your e-banking password or device has been compromised, lost, or stolen, or if your account shows unauthorized transactions, please change your password immediately and notify the Bank without delay.
EleBank Causeway Bay Physical Store
Address: Shop S & X, Hong Kong Mansion, 1A-1L Yee Wo Street, Causeway Bay (Exit E of Causeway Bay Station)
Opening hours: Monday to Sunday - 10am to 9pm (The Physical Store's opening hours may be adjusted on certain public holidays. Please refer to the Bank's announcements.)
