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Banking
Account Opening
Savings Deposit
Time Deposit
Money Safe
Foreign Exchange
Transfer
Global Remittance
Remit to Chinese Mainland·WeRemit
Remit to Chinese Mainland·Payment Connect
Bank Securities Transfer
Corporate Account Opening
Login Corporate Internet Account
Investment
Stocks
Funds
Card
Loan
Personal Loan
Debt Consolidation Loan
EasyPF
Loan Calculator
Insurance
Promotion
Support
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Personal Banking
Corporate Banking
Streamlined Corporate Account Opening
How long does it take for an eligible SME to open a Streamlined Corporate Account?
What are the differences between a "Streamlined Corporate Account" and a standard corporate bank account?
What would happen if rolling 12-month aggregate outward fund transfer of Streamlined Corporate Account exceeds HKD10,000,000 or equivalent?
How to upgrade my Streamlined Corporate Account to a standard corporate account? When can I upgrade my Streamlined Corporate Account?
How to open a corporate internet banking account with EleBank?
Corporate Internet Banking and Corporate Token
Can I use the “Corporate Internet Banking” service overseas?
How can I set the login password for "Corporate Internet Banking" and "Corporate Token"?
How can I change my “Corporate Token” password?
What should I do if the One Time Password generated by the “Corporate Token” has been expired?
My mobile phone cannot receive the SMS One Time Password for “Corporate Token” activation, what can I do?
Corporate Account Management
What is the maximum number of Administration users can be set at the same time?
What is the maximum number of Normal users can be set at the same time?
Can I change the functions under “Common Functions”?
How can I set or update the daily transaction limit for the account and user(s)?
For some instructions/transactions, I would like to have different level of approval process. How can I set it up?
Fund Transfer
What is the maximum daily transfer limit for local fund transfer on Corporate Internet Banking?
What kind of Fund Transfer is supported on Corporate Internet Banking?
What should I do if I accidentally made a payment to a wrong party?
Will the payee banks perform name checking for the fund transfer initiated by me/us?
How can I know if the fund is debited from my account?
Time Deposit
What currencies are available for "Time Deposit"?
What "Time Deposit" tenors are available?
Any cut-off time for "Time Deposit"?
Can I authorize the "Time Deposit" another day?
Can I withdraw the term before the expiry date?
Foreign Exchange
What currencies are available for "Time Deposit"?
Any cut-off time for "Foreign Exchange"?
How to perform "Foreign Exchange" through Corporate Internet Banking?
Are the exchange rates up-to-date?
Is there any fee to charge for "Foreign Exchange"?
Open Banking
What is Open Banking?
What is Interbank Account Data Sharing (IADS)?
How do I know which banks are Interbank Account Data Sharing (IADS) participating banks?
Which users can use the Interbank Account Data Sharing (IADS) services?
Which users can use the Interbank Account Data Sharing (IADS) services?
